Frequently Asked Questions
Got questions? Here you’ll find clear answers to the most common ones about our service. We want you to feel confident before getting started. And if you still need more details, just reach out to us directly.
What’s included in the subscription?
With any of our plans, you’ll get full access to all our services. You can request the assets you need, and we’ll take care of bringing them to life according to your priorities.
How long does it take to receive a proposal?
It depends on the type of asset, but on average you’ll get your first design within 1 to 3 business days. Revisions are usually even faster.
Can I request more than one design at a time?
Yes! You can submit multiple requests. We’ll manage them based on your priorities or according to the plan you have active.
Who works on my designs?
A dedicated team of professional designers assigned to your account, ready to understand your brand and ensure visual consistency across every asset.
What if I don’t like a design?
No worries—you can request as many revisions as you need until you’re completely satisfied.
Where are my files?
All your files are safely stored on the platform, ready for you to download anytime you need.